CMS1View - Transacting the World in Payment Services
The evolution of how people receive their bills and remit their payments has entered its latest phase that allows the option of all forms of electronic payments as well as the traditional check payments. Welcome to CMS1View, a vertical independent, cloud-based, feature rich payment product, providing next generation access to the entire client relationship in a concise, coherent interface. Regardless of how or where the payment is performed, CMS1View allows for various payment methods to consolidate and integrate the payment information into one interface.
The CMS1View Integrated Receivables vertical streamlines the processing of all payment types on a single system. Automation of Payment Matching reduces Accounts Receivable costs by facilitating back-office processes for posting to back office accounting systems. Analytics and Outstanding AR reporting is available along with a “Collections” module to assist client notifications to enforce remittance of payment.
The CMS1View Healthcare vertical is optimized to accelerate cash flow and increase productivity. It eliminates manual keying of Insurance and Patient Pay information and creates the posting files to the provider's medical and accounting systems. It automatically identifies un-applied cash, under payments and denials by type and allows a for an assisted manual reconciliation process. There is also a correspondence capability that facilitates all types of communications between the provider and insurance company by automating letter content by type (Denial, Under Payment, etc.) and automatically provides associated files for attachment. The platform also allows a single view of the entire payment history (837, 835 and Payment) on one screen.
Processing payments fast and efficiently is a specialty of CMS1View. CMS-IR integrates Electronic, online, check only, payment stubs and coupons into a unified payment solution. Utility Companies receive a single file in a format tailored for them while providing a modern interface for customer service and exception handling.
The CMS1View Nonprofit vertical will provide the ability for your organization to process pledges and donations quickly and efficiently. The CMS-IR solution provides real-time deposit information on how your time critical donation dollars are received and deposited. Whether these payments are processed online, by check, or by cash or credit card; the CMS1View Nonprofit vertical will ensure your timely access to these funds.
The CMS1View Property Management vertical not only provides the capability to process any type of payment, but the tenant can also select how they would like to be billed (Paper, e-mail, text, etc.) and how they would like to pay (Check, ACH/Credit Card, etc.). CMS1View integrates with major Property Management APIs to provide maximum sales flexibility.
The platform will validate the tenant information and ensure payment can be accepted regardless of the payment type. A "Real Time" work desk is provided to complete Exception items. A Document Management Workflow (Contracts, etc.) and Collections module with and automated "Nudge" (automated payment due/payment late) notifications are included in the Property Management capabilities.
After 35+ years in the payment processing business, CMS-IR created a migration path for the next generation; how they receive their bills and how they make their payments. Today, communication and supported technologies have expanded at an ever-increasing rate. CMS-IR has been leading payment processing trends for decades. CMS-IR will continue to innovate Financial Institutions and Payment Processing Centers across the United States and Canada for decades to come.
A New Brand
CMS-IR's initial payment-processing framework requirements included a solution that would be easy to use, cloud based, feature rich, with data residing within a single database. With those requirements in mind the product team created CMS1View. The CMS1View brand name describes exactly what the solution is; the ability to view the entire relationship with your client.
To achieve the CMS1View concept for people to transact in the future, the design must begin with a strong technology foundation. The CMS1View foundation is built on three pillars: AI or Artificial intelligence, Business Rules and Workflow. In addition to these key foundational elements the requirements included the separation of Workflow from the Customer Interface from the Back-Office Automation Framework. Combined they needed the ability to accept, process, post, and deliver posting files within a single digital stream no matter how the payment is paid.
A Strong Communication Portal
Our communication portal is a customer facing payment service designed to create a one-on-one billing and payment service by customer instead of the traditional one size fits all. Fundamentally, our communications portal is designed upon two basic customer questions:
"How do you want your bill or invoice sent to you that you are the most comfortable with?"
"How do you want to pay your bill or invoice to us when the payment is due that you are the most comfortable with?"
Based upon how customers respond to those questions, our portal provides a one-on-one billing and payment model for each customer. Why design and implement the solution this way? By understanding how to drive cash and by understanding how to offer the customer a payment vehicle where they are most comfortable, the more likely they are to remit their payment in a timely manner. Additionally, it provides the promotion of the digital payment approach to help accelerate cash-flow.
Through CMS1View, the communications portal offers a unique interface supporting online, walk up, over the telephone, bank bill-pay, mobile payments, traditional paper, social media, and text messaging, all as gateways for payment and bills to be presented to the customer.